Our Worry-Free Return & Refund Policy at Claritycraze LLC! 🏡

At Claritycraze LLC, we want you and your furry friends to absolutely love your new home garden additions. We understand that sometimes things don’t work out, and that’s okay! That’s why we’ve created a super easy, hassle-free return and exchange policy, designed with you in mind. We’re confident in the quality of our products, and we back them up with a 30-day, no-risk guarantee. If you’re not completely satisfied, we’ll make it right.

Good news: Returns are FREE! We want to make the process as smooth and stress-free as possible for you. 😊

1. Return Policy Overview: Your Peace of Mind

You have a full 30 days from the date you receive your order to decide if it’s the perfect fit for your home and garden. If, for any reason, you’re not completely happy, you can return it for a full refund or exchange. We believe in making things simple, so there are no hidden fees or complicated procedures. We even cover the return shipping! We’re committed to providing you with a positive shopping experience. Think of us as your friendly neighborhood home garden experts, always here to help. 👍

2. What Can Be Returned?

We accept returns on most items, provided they meet the following conditions:

  • Items must be returned in their original condition, with all original tags and packaging intact. We understand things happen, but we appreciate you taking care to repackage the items carefully.
  • Items must be clean, unused, and undamaged. We can’t accept returns on items that show signs of wear and tear (unless they arrived damaged, of course!).
  • Returns must be initiated within 30 days of the original delivery date.

Why we ask for this: This allows us to resell the returned item to another happy Claritycraze LLCcustomer! ♻️

3. Return Process: Easy as 1-2-3!

Returning an item is super simple:

  1. Contact us: Email us at support@claritycraze.store or call us at +1(502) 661-1080 Let us know you’d like to return an item, and tell us your order number.
  2. Receive your FREE return shipping label: We’ll email you a prepaid shipping label. Just print it out and attach it to your package.
  3. Ship it back: Drop off your package at any authorized carrier location (USPS, UPS, FedEx, etc., depending on the label provided). That’s it!

Pro Tip: Keep the tracking number from your return shipment so you can monitor its progress. We’ll also keep you updated on our end!

4. Refund Methods and Timeframes

Once we receive your returned item and confirm that it meets our return criteria, we’ll process your refund right away! Here’s what you can expect:

  • Refund Method: Your refund will be issued to the original payment method used for your purchase.
  • Processing Time: Please allow 5-7 business days for the refund to appear in your account. This timeframe can vary depending on your bank or credit card company.
  • Confirmation: We’ll send you an email notification once your refund has been processed.

We’re fast! We know you’re eager to get your money back, and we’ll do everything we can to expedite the process.

5. Exchange Policy: Find Your Perfect Fit!

Need a different size, color, or even a different style? No problem! We offer easy exchanges.

  • How to Exchange: Contact us at support@claritycraze.store or call us at +1(502) 661-1080 to request an exchange. Let us know which item you’d like to exchange and what you’d like to exchange it for.
  • Availability: Exchanges are subject to product availability. We’ll do our best to fulfill your request, but if the item you want is out of stock, we’ll offer you a refund instead.
  • FREE Shipping: We’ll ship your exchanged item to you completely free of charge!

We’re here to help you find the perfect item for your home and garden! Our friendly customer service team is ready to assist you with any exchange questions.

6. Return Shipping: It’s On Us!

We believe in making returns as easy as possible, so we offer FREE return shipping on all eligible returns. We’ll provide you with a prepaid shipping label, so all you have to do is package up your item and drop it off at your nearest carrier location. No hidden fees, no surprises. 🚚

7. Damaged or Defective Items: We’ve Got You Covered!

If you receive a damaged or defective item, please contact us immediately at support@claritycraze.store or call us at +1(502) 661-1080. We’ll be happy to help you with a replacement or a full refund. We may ask you to provide photos of the damage or defect to help us process your claim more quickly. We’ll cover all shipping costs associated with returning a damaged or defective item.

We take pride in the quality of our products, and we want to ensure you receive them in perfect condition.

8. Non-Returnable Items

For hygiene and safety reasons, certain items are non-returnable. These include:

  • Items that are clearly marked as “Final Sale” or “Non-Returnable”
  • Gift cards

If you have any questions about whether an item is returnable, please don’t hesitate to contact us. 😊

9. International Returns

For our international customers, the return process is similar, but please note that return shipping costs may not be covered by Claritycraze LLC. Please contact us at support@claritycraze.store for specific instructions and to determine if a return shipping label can be provided. We appreciate your understanding.

10. Contact Information for Return Questions

Have questions about our return and refund policy? We’re here to help!

Address: Claritycraze LLC, 1010 Los Osos Valley Rd, Los Osos, California 93402, United States

  • Service Hours: 9 AM – 6 PM EST, Monday – Friday

We’re committed to providing you with exceptional customer service. Don’t hesitate to reach out – we’re always happy to assist you! We want you to shop with confidence at Claritycraze. Your satisfaction is our top priority. ❤️